Privacy Policy

1. Introduction

Shine Handyman is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shinehandyman.ca or use our handyman services in Toronto and the Greater Toronto Area.

2. Information We Collect

Personal Information

We may collect the following personal information when you:

• Fill out our contact form
• Request a quote or service
• Call or email us
• Schedule an appointment

This information may include:

• Name (first and last)
• Email address
• Phone number
• Home address and service location
• Project description and requirements
• Photos of your project area
• Preferred contact method and timeline

Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns and analytics

3. How We Use Your Information

We use your information to:

• Provide handyman services and respond to your inquiries
• Schedule appointments and coordinate service visits
• Send project quotes and estimates
• Communicate about your project status and updates
• Process payments and maintain service records
• Improve our services and website functionality
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Email service providers for communication
• Payment processors for billing
• Cloud storage providers for data backup
• Analytics services for website improvement

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To ensure safety and prevent fraud
• In connection with business transfers or mergers

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Contact information
• Project records and photos
• Payment information
• Website analytics

7. Your Rights and Choices

You have the right to:

• Access: Request copies of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Restrict: Limit how we use your information
• Object: Opt-out of certain uses of your information
• Portability: Receive your data in a portable format

To exercise these rights, contact us at inquiry@shinehandyman.ca or (647) 446-1088.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: